The Hood County Clerk’s Office (HCCO) was presented with a repeat notable honor Dec. 21, earning the Five Star Award for 2023 by the Texas Department of State Health Services.
According to dshs.texas.gov, the Five Star Award acknowledges vital statistics partners who understand the importance of vital statistics and their impact on the citizens of Texas. This award honors partners who go above and beyond the duties of birth and death registration by attending training and keeping up with the latest legislation and trends.
The award was presented to the HCCO for its excellence in vital statistics and for going above and beyond to ensure excellent customer service, security, and data quality in Texas.
According to the Texas Vital Statistics Section 2023 Five Star Criteria, local registrars must have attended either the 2022 Annual Conference or the 2023 Summer Conference to qualify for the Five Star Award. Additionally, local registrars must also have attended monthly webinars with a field rep, submitted a completed local registrar self-assessment survey provided by the Vital Statistics Section electronically no later than April 30, and registered 96% of birth records and death records within one business day between Jan. 1 and Sept. 30.
Hood County Clerk Katie Lang told the HCN that the HCCO has received the Five Star Award every year since she assumed the position of county clerk nine years ago.
"I'm very proud of my clerks and how hard they work to provide excellent customer service to the citizens of Texas,” Lang said. “They must be very knowledgeable on the variety of products we offer, and they must always follow the Texas State Statues. Their customer service is not only heartfelt but usually puts a smile on the customers’ face. The future looks bright, and we hope to keep the citizens as our most important partner in the days ahead.”