Monarch completes water plant, restores service

June 8, 2013

The water plant serving Rancho Brazos has been completely rebuilt and service to homes has been restored less than three weeks after the plant was destroyed by a tornado on May 15, according to officials with Monarch Utilities.

“Typically, it would take six-to-eight weeks just to receive parts for a rebuild of this magnitude,” Chuck Profilet, vice president, SouthWest Water Company, said. “Fortunately, we had those parts on inventory when the tornado hit, and our team in Granbury worked tirelessly to make this happen.

“We are proud of their efforts and pleased to restore services to our customers who have been through so much.”

Per guidelines from the Texas Commission on Environmental Quality (TCEQ), a boil water notice remains in effect for Rancho Brazos customers until water samples are tested.

To resume water service, Rancho Brazos customers should call Monarch’s Customer Care Center at 866-654-7992. Billing will resume upon reconnection, and activation fees will be waived for Rancho Brazos customers.

All Rancho Brazos customers will resume service with a zero balance, regardless of what was owed prior to the May 15 tornado.

On May 21, 2013, Monarch Utilities announced the use of its Help2Others (H2O) water-assistance program to relieve Rancho Brazos customers of outstanding account balances for water services.

Monarch Utilities I, L.P. is a subsidiary of SouthWest Water Company.

SouthWest Water Company provides a broad range of operations, including water production, treatment and distribution; wastewater collection and treatment; and utility infrastructure.

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